Most of the time, when you buy something, you should expect it to be crap. It's one of the rules of modern life.

I bought an external HD case which also doubles as an MP3 player, and wouldn't you know, the thing not only didn't work, but killed the laptop hard drive I was trying to install inside of it. I will be contacting the company I bought it from Tuesday. Hopefully I will be able to get an RMA and wash my hands of the stupid thing. It would be nice to get a replacement hard drive but that's asking far too much.

I don't think it's the fault of the people I bought it from. I have always had a good relationship with them. However, it's just another example of the lack of quality of products you buy. :(